FAQs

Here are some of the most common questions we get hit with on a weekly, or sometimes daily basis. Maybe they'll solve your problem, maybe they won't, but it's something handy to check out in the hope that it does.

The answer might not be here, or it might make your issue easier to sort out. These sort of questions are usually the easiest to figure out if you are in a particular situation.

What are the minimum requirements for Idealpos to run?

  • Windows: POS Ready 09/7, 7/8/8.1, 10 (32/64bit)
  • 2GB RAM and 30GB Free Hard Disk Space
  • POS Screen Resolution fixed to 1024x768 or 1280x800px
  • Internet Connection (licencing)
  • Data Backup Solution (cloud or local storage)

 

What version of Windows will Idealpos run on?

Idealpos is compatible with many versions of windows, provided the hardware is also suitable.

XP Pro SP3, WEPOS 1.1, POSReady 2009, POSReady 7, Vista 32/64, Win 7 32/64, Win 8/.1 32/64 and Win 10 32/64.

Although Idealpos is able to be installed on older Windows versions, this does not mean it will run efficiently. Some versions are no longer supported by Microsoft and are therefore not recommended to be used.

Can I add additional modules later?

As standard, Idealpos comes as a full-featured Point of Sale software product. You are able to enter stock items, perform stock control, create buttons, add peripherals and use the software for your business needs.

Additional modules such as Restaurant, Integrated EFTPOS, Fuel Console and many more can all be added when you purchase the software, or at a later stage when you are more comfortable knowing exactly what you need.

How does online licening work, and what if I don't have internet?

Online Licences can be used for Perpetual or Annual (subscription) Licence methods.

Online Licencing requires an Internet Connection. Every 4 hours, Idealpos will connect to the Idealpos.net Licencing Server to reload its licence. If an internet connection is not available, Idealpos 7 will work without an internet connection for a maximum period of 7 days.

Offline Licences will work without an Internet Connection for Annual Licences only. This licence type was designed for Customers who do not have an internet connection. Each year a file will need to be purchased from Idealpos to continue using the product.

Can I try before I buy?

You sure can, and as a matter of fact, we recommend it!

Head over here to download a trial version of the software and see why Idealpos really is, the ideal POS for your business.

How do I turn off the Credit Note function?

In the back office go to Setup > Functions > Received Account 1-4 > Modify > Untick: Credit Note.

Where can I buy Idealpos

Idealpos has a strong reseller network thoughout Australia, New Zealand and many other countries throughout the world. If you are unsure if there is a reseller in your area, you can view our locations serviced here.

If you would like to contact us directly though so we can help you with any information, you can do so here. We'd love to hear from you.

Have you tried restarting it?

Yes, it's an age old joke with anything IT related, but somewhat surprisingly it usually works, which is why it's one of the first questions we ask when supporting you. A good rule of thumb is, if the device doesn't get restarted often, restart it and see if the problem persists.

Call us on +1 (604) 283 3367 to purchase your POS system