Allow Customer Entry
When used on an iPad/iPad Mini device, you are able to lock the device and hand it to the customer to enter their meals. While customers are doing this, it frees up staff to help clear tables or run more meals from the kitchen. This can be a time saver, however your menu should be designed to be easy to navigate for someone who doesn't use your system every day. Idealpos can be configured to send a specific POS Screen Layout to the Handheld app, which you can use to configure a Customer-Friendly POS-Screen Layout that will appear on the Handheld app. The custom layout will then appear across all Handheld App devices. This will allow customers to easily navigate and place orders for themselves when the device has been locked to their table.
When the device has been placed into Customer Order mode (locked to a single table), help tips will be displayed on screen, showing the customer what to do and how to do it. To hide the help tips, they can simply press on the question mark icon. The customer is only granted access to the items that have been added to the POS screen. When the device is in Customer Order mode, it will remain locked to their table, even after their order has been sent to the kitchen. The device can be left with the customer at their table and they can simply order additional items as they're desired. To unlock Customer Order mode so the device can be used by the Clerk to place orders onto other tables, staff will have to enter an unlock code.
This can be used as an easy way to upsell to a customer. Simply create your menu in a way that steps the customer through additional offerings that offer you a better return and value add. Customers won't feel like they are being marketed to, and you can turn over more product.