Back to blog
Staff Post - Jacqui Bolland
Retail Software Support Assistant
Jacqui has over 5yrs experience in POS support and previous to that 10+yrs working hands on with POS software in the hospitality industry. Outside of work she has a toddler who likes to take up all her time, but wouldn’t have it any other way.
My name is Jacqui, and I am one of the newer Retail support staff members here at Idealpos. I have been working on the support desk here for 9 months now and that time has just flown by. It probably helps that I only work 3 days a week. Lucky me!
Before working here, I did a very similar role for another POS company for 6 years. So even though I wasn’t as familiar with the software here, there are a lot of similarities between the two which has made settling in a lot easier for me. The staff and management are also awesome here and make coming to work a lot more enjoyable. Each day I am learning more and more about what our software has to offer, and believe me, there is so much it can do. I love being able to pass that information on to our customers so you too can get the most out of it.
Before working as a support technician, I worked in pubs for many years. Working my way from being a casual bar/restaurant attendant while studying at Uni, to running a pub. So, I was hands on using POS software, which involved things such as running stocktakes, entering invoices, creating promotions, rostering staff, balancing tills and all those fun things. I find this really helps with the role I do here, as I understand what it is like to work in the retail/hospitality environment. Therefore, I understand what is critical and needs to be fixed straight away as it is affecting trade, and also what can wait and be fixed once it is not so busy so it doesn’t disrupt trade.
So… what do I do on all those days I don’t have to work???? All the guys (and girls) in the office think I am lucky that I only have to do 3 days, however I have a 3yr old daughter who likes to take up all my time and probably exhausts me more than work does. She means the world to me and I am so lucky to have a job like this that allows me to work part time so I can have that extra time with her while she is young. We love our swimming lessons, going to the park, and jumping on the trampoline… OK, maybe I don’t love doing all that as much as she does, but as long as she thinks I do then that’s fine with me 😊