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Refunds, Returns and Your Rights
It's that time of year when shops are selling their wares, customers are buying them all, and everyone is happy. At least, that's what should be happening.
As a retailer, you need to be aware of what the rights of the custmer are in relation to items they return, and what your responsibilities are to allow that.
No Refunds! No Refunds on Sale Items! We Do Not Refund!
It is illegal to display signs such as these as it is against consumer law, and both Australia and New Zealand have a lot of information on the topic. It's no secret that at the busiest time of the year, shops think that they can get away with having these signs, and if you see them enough, you might start to believe them. Even news articles are highlighting retailers responsibilities, so make sure that you are doing everything correctly.