Idealpos Help and Support

Although we try to make our software as easy to use as possible, we know that if you are new to Point-of-Sale, or never used our system before, you might need a little hand to get going. On the flip side, you might be heavily experienced with another POS program or Idealpos, and need to know how to use a rather complicated function. Don't start to stress out, we have you covered.

We have a full User Guide covering all features and functionality of Idealpos. If it's missing some information, we would like to know, so get in touch so we can help with your query, and update the guide at the same time. It's a win/win for the both of us. We also have a range of YouTube videos showcasing the some of the most popular features of Idealpos. These will be updated as required to the latest version.

We also have some of our our most frequently asked questions where maybe you'll find the answer to that issue pretty quickly. Another interaction we have is the ability to read our past newsletters so you can see what we have been up to over the last few months.

Online Payments

There's no reason you should only be able to make a payment to us during office hours. Make a payment on an invoice or for support whenever you like, 24hours a day, 7 days a week. We've made it easy for you to sign up and select how you would like to pay to make that little bit of stress as painless as possible.

Pay your invoice or support charges here!

User Guide

User Guide

For detailed instructions on every feature within Idealpos, you can't beat our User Guide for the sheer amount of knowledge it contains.

Open user guide
Support Videos

Support Videos

Sometimes reading about something is just not enough, you need to see it. That's what our support videos are for.

View our videos
FAQs

FAQs

So you have a question that you're sure must have been asked before because it's pretty simple and easy. Well, maybe it has been.

Read FAQs
Past Newsletters

Past Newsletters

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